Handle customer enquiries after hours, automatically
Your best customers often reach out at times that suit them, not your team. After-hours enquiries shouldn't mean lost sales or missed appointments. Chat4Biz provides an AI receptionist that stays available 24/7, answering from your business knowledge, booking calendar slots, and capturing contact details so nothing falls through the cracks.
In short
How it works
- 1
Set up your knowledge base
Upload your FAQs, policies, services, and pricing to Chat4Biz. The AI learns from your own content, so answers are always accurate and branded to your business.
- 2
Connect your Google Calendar
Chat4Biz integrates with Google Calendar to check real-time availability and book appointments directly when customers ask.
- 3
Deploy the widget or Telegram channel
Add the Chat4Biz widget to your website or set up your Telegram channel. Your AI receptionist is now live and ready to respond instantly to any enquiry.
- 4
Customers get served instantly
When someone messages after hours, Chat4Biz answers immediately from your knowledge base, handles common questions, books appointments, captures lead details, and smoothly hands off complex issues to your team.
Why it matters
- Capture every lead — no more lost enquiries while you sleep or during time off
- Answer questions instantly from your knowledge base with accuracy and consistency
- Book appointments directly into your calendar for confirmed, ready-to-action bookings
- Extend your availability globally to serve customers across time zones
Common questions
Does the AI really answer from my knowledge base, or does it make things up?
Chat4Biz answers only from your uploaded knowledge base. If a question falls outside what you've provided, the AI will say so honestly and offer to pass the query to your team. This keeps your brand trustworthy and prevents misinformation.
What happens when a customer wants to speak to a human?
If the AI can't resolve the issue or the customer prefers a human, Chat4Biz captures their details and hands the conversation off to your team. You'll see the full chat history and lead information ready to continue the conversation.
Can it really book appointments, or just collect requests?
Chat4Biz integrates directly with Google Calendar. It checks your availability, shows the customer available slots, confirms the booking instantly, and adds the appointment to your calendar — no manual data entry needed.
What happens to enquiries during the night or weekends?
Chat4Biz responds immediately 24/7 using your knowledge base. Appointment requests are queued to your calendar instantly. Lead contact information is logged and ready for your team to follow up during business hours.
Ready to give your business an AI assistant?
Set up in 5 minutes. No credit card required.