An AI receptionist that answers your clinic phone 24/7

Patients call with questions about referrals, insurance, and appointments while you're with someone else. Chat4Biz handles it all—in a chat widget on your website and via Telegram—leaving your team free to treat.

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3-day free trial · No credit card required

In short

Chat4Biz is an AI customer assistant that answers questions from your clinic's knowledge base, captures new patient enquiries automatically, books appointments via Google Calendar, and hands off to your staff—24/7. It means no more missed calls during treatment, after-hours enquiries answered instantly, and new patients guided toward booking without manual follow-up. From £19/mo with a 3-day free trial.

Where physiotherapists lose enquiries

Missed enquiries while you're treating

Your phone rings while you're with a patient. By the time you call back, they've booked elsewhere or their acute pain has shifted. Voicemail isn't enough, especially for injuries where speed matters.

Answering the same referral and insurance questions endlessly

"Do I need a GP referral?" "Does my Bupa cover this?" "How much is an assessment?" You answer these dozens of times a week. Your receptionist spends hours on the phone instead of managing admin.

After-hours enquiries go unanswered

Someone books online at 22:00 but doesn't know what to bring or whether they need imaging. Patients assume no one will help until morning—so they email instead of calling, and it gets buried.

New patient inquiry details scattered across channels

Contact forms, WhatsApp, Insta DMs, the website, phone messages—enquiry details are everywhere. You have no structured way to track who's interested, what they need, or whether they've followed up.

How it sounds to your customers

Your assistant answers in your physiotherapy clinic's own words, using the knowledge you give it — and captures the enquiry or books the visit before the customer moves on.

Answer referral and insurance questions instantly
Your knowledge base covers your clinic's referral policy, insurance partners, and pricing. Chat4Biz answers "Do I need a GP referral?" and "Does my private insurance cover sports injuries?" in seconds, freeing your team from repetitive calls.
Capture patient details before they lose interest
A patient with acute back pain messages at 19:00 and learns your opening hours, pricing, and how to book. Chat4Biz collects their name, condition, and preferred appointment time—automatically triggering a notification to your team so you can call the moment you open.
Offer booking via Google Calendar integration
Instead of 'call reception to book,' patients see your real availability and confirm a slot instantly in the chat. No back-and-forth, no no-shows—your calendar updates live and your team gets notified.
Handle enquiries 24/7 without weekend staff
Someone injured in a weekend football match finds your chat widget, learns your opening hours and prices, and books Monday morning—all without paying someone to answer phones. You review their details and confirm the appointment first thing.

physiotherapy clinic assistant

Hi, I've had a dodgy shoulder for weeks. Do you do physio for that? And do I need my GP to refer me?

Yes, we treat shoulder pain and a wide range of sports injuries. You don't need a GP referral—you can self-refer and book directly with us. If you're claiming through private insurance, some insurers require a referral first, so it's worth checking your policy.

What does the first appointment cost and how do I book?

An initial assessment is £55 and takes 45 to 60 minutes. Your practitioner will examine your shoulder and discuss a treatment plan with you. I can show you our available slots right now if you'd like to book, or you can call reception anytime. What day works for you?

Tomorrow morning if you have it—I work evenings so mornings suit me.

Perfect. I can see 9:30 and 10:00 available tomorrow. Which would you prefer? I'll need your name and mobile to confirm the booking.

Works with the tools you already use

Google Calendar (live availability and patient booking) HubSpot (automatic lead capture to your CRM) Stripe (generate payment links in the chat for deposits or private fees)

Physiotherapists — common questions

How do you set it up—do you need to integrate with our booking system?

No integration needed to start. You paste your FAQs, upload PDFs (like your referral policy), or let Chat4Biz interview you about your clinic in 15 minutes. It connects to Google Calendar so patients can see real availability and book live. HubSpot and Stripe are optional if you want lead tracking or payment links.

What if the patient's question is about their specific symptoms or injury—won't the AI get it wrong?

Chat4Biz won't diagnose or give treatment advice—that's not its role. If a patient describes pain or asks 'what exercises should I do?', the AI offers to connect them with a practitioner via a handoff. Your staff then call or message them directly. Chat4Biz is designed to handle FAQs and booking, not clinical triage.

Does it work on WhatsApp or Instagram?

Right now it's live on your website (as a chat widget) and Telegram. WhatsApp and Instagram are coming soon. Most of your website visitors and phone callers will use the widget, and you can share the Telegram link on your Instagram bio as an alternative.

What happens if a patient gets frustrated or angry in the chat?

Chat4Biz spots when someone is upset and offers to hand off to your team immediately—no automated responses, just a real person calling them back. Your staff know the patient's issue before they pick up the phone.

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Give your physiotherapy clinic a 24/7 receptionist

Set up in minutes. No credit card required.

Start free trial See pricing →